You Have Recently Bought a Telephone With an Answering Machine From an Online Shop

I am writing to express my disappointment with a recent purchase I made from your online shop. My name is [Your Name], and I recently bought a Telephone with an answering machine from your website. However, I have discovered that the product does not work as advertised.

According to the product description on your website, the answering machine was supposed to keep a list of all incoming calls, allowing me to choose which message to play first. However, after taking the Telephone home and setting it up, I realized that only the most recent call is kept in the calls list. This means that if I miss multiple calls, I have no way of knowing who called me or when.

As a customer, I am very disappointed that the product I received does not match the description on your website. I believe that this is a breach of consumer trust and misrepresentation of the product. I purchased the product specifically for its features as advertised, and I feel that I have been misled.

Therefore, I would like to request that your store take action to resolve this issue. I would appreciate it if you could offer me a refund or exchange for the product, as it does not meet my expectations or match the description on your website. Alternatively, if there is a way to resolve the issue with the product itself, such as through a software update or other means, I would be willing to consider that as well.

I hope that you will take my concerns seriously and take action to address this issue. I value your store’s commitment to customer satisfaction, and I believe that resolving this issue in a timely and effective manner is important for maintaining that commitment.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

Kuldeep
Follow Us on IELTSTrend Twitter