You Recently Purchased An Internet Package For Your House But You Think The Speed Is Much Slower Than It Should Be

You Recently Purchased An Internet Package For Your House But You Think The Speed Is Much Slower Than It Should Be. You have complained twice to customer services on the phone but still, nothing has been done.

In your letter:

Explain the internet problem
Explain why you are not happy with the way it has been dealt with
Say what action you now want the manager to take

Dear [Internet Provider Manager],

I am writing to express my disappointment with the internet package that I recently purchased for my home. I have been experiencing a slow internet speed, which is much slower than the speed that was advertised when I purchased the package.

I have contacted your customer service department twice to report this issue, but nothing has been done to resolve it. I have even tried resetting my modem and router, but the problem persists. This has caused a great deal of frustration for me, as I depend heavily on the internet for work and personal activities.

I am not happy with the way your company has dealt with this issue. Despite my complaints, no action has been taken to address the problem. I feel as though my concerns have been ignored, and this has left me feeling very dissatisfied with your services.

I would like to request that the manager take immediate action to investigate and resolve this issue. I would appreciate it if you could send a technician to my home to examine my equipment and run tests to identify the cause of the slow internet speed. I believe that this is necessary to ensure that I am receiving the service that I am paying for.

Additionally, I would like to request that your customer service department improve their communication and customer service skills. I was left feeling frustrated and ignored after my calls to your customer service department, and I believe that this can be improved.

In conclusion, I urge you to take action to resolve this issue promptly. I am paying for a service that I am not receiving, and this is unacceptable. I hope that you will take my concerns seriously and take the necessary steps to rectify the situation.

Sincerely,
Roni
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