An Item of Clothing That You Purchased at a Store Has Some Issues and You Wish to Return It. Write a letter:
Describing the item in question
Detailing the issues
Telling the manager what you expect them to do with it
I am writing to inform you about an item of clothing that I purchased at your store which unfortunately has some issues. My name is Sarah Johnson, and I purchased a red dress from your store on April 15th, 2023.
The dress is a size medium and has a sleeveless design with a V-neckline. It is made of a lightweight material that is perfect for warm weather. However, upon wearing the dress for the first time, I noticed several issues with the quality of the garment.
Firstly, the seams on the dress are coming apart, particularly around the waistline and the hemline. This has caused the fabric to fray and has created unsightly holes in the dress. Additionally, the color of the dress has faded after just one wash, even though I followed the care instructions provided on the label.
I am extremely disappointed with the quality of the dress, as it was not cheap and I expected it to last for more than one wear. I am writing to request a return or exchange of the item. I would appreciate if you could either issue me a refund or provide me with a replacement item of the same value.
I understand that mistakes can happen, and I am not seeking to cause any inconvenience. However, I believe it is important to bring these issues to your attention, so that you can take the necessary steps to ensure that other customers do not have a similar experience.
Thank you for your attention to this matter. I look forward to hearing back from you soon.
Sample 2 An Item of Clothing That You Purchased at a Store Has Some Issues and You Wish to Return It
I am writing to bring to your attention an issue with a garment that I recently purchased from your store. My name is Michael Williams, and I purchased a pair of jeans from your store on May 1st, 2023.
The jeans are a size 32 waist and a 34 inseam. They are a dark wash with a straight leg cut. Unfortunately, after wearing the jeans only a few times, I noticed some significant issues with their quality.
The first issue is that the hem on the right leg has come undone, leaving the jeans looking frayed and unsightly. Additionally, the stitching on the back pocket has come loose, causing the pocket to hang awkwardly and making it difficult to use.
I am very disappointed with the quality of the jeans, especially given the price that I paid for them. I am writing to request that you either issue me a refund or exchange for a different pair of jeans. I believe that the issues with the jeans are a result of poor quality materials or workmanship, and I do not feel that it is reasonable for me to continue to wear a garment that is so clearly defective.
I appreciate your prompt attention to this matter, and I trust that you will do your best to resolve this issue in a satisfactory manner. I am a loyal customer of your store and hope to continue to shop with you in the future, but I cannot do so if I am not satisfied with the quality of the items that I purchase.
Thank you for your assistance in this matter.