You Have Recently Bought a Telephone With an Answering Machine From an Online Shop

You have recently bought a Telephone with an answering machine from an online shop. The web page said that the answering machine shows you a list of who left a message so you can choose which to play first. But after taking it home, you find out that only the most recent call is kept in the calls list. Write an e-mail letter to the store manager. In your e-mail:

  • Say who you are
  • Explain the problem
  • Say what action you would like the store to take

I am writing to express my disappointment with a recent purchase I made from your online shop. My name is [Your Name], and I recently bought a Telephone with an answering machine from your website. However, I have discovered that the product does not work as advertised.

According to the product description on your website, the answering machine was supposed to keep a list of all incoming calls, allowing me to choose which message to play first. However, after taking the Telephone home and setting it up, I realized that only the most recent call is kept in the calls list. This means that if I miss multiple calls, I have no way of knowing who called me or when.

As a customer, I am very disappointed that the product I received does not match the description on your website. I believe that this is a breach of consumer trust and misrepresentation of the product. I purchased the product specifically for its features as advertised, and I feel that I have been misled.

Therefore, I would like to request that your store take action to resolve this issue. I would appreciate it if you could offer me a refund or exchange for the product, as it does not meet my expectations or match the description on your website. Alternatively, if there is a way to resolve the issue with the product itself, such as through a software update or other means, I would be willing to consider that as well.

I hope that you will take my concerns seriously and take action to address this issue. I value your store’s commitment to customer satisfaction, and I believe that resolving this issue in a timely and effective manner is important for maintaining that commitment.

Thank you for your attention to this matter. I look forward to hearing from you soon.


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